About 3 years ago I took my retired father into Evesham in their Norwich store and recieved a first rate service and we spent a fair bit of money with them.

Since then, they've closed down their shop and opened up in a bit of the nearby CO-OP store instead.

No probs, who really cares where it is as long as long as you still get good service.

I was after a new PC a few weeks ago (had a lot of money to spend on a top spec system), we hunted down their tiny plot in the co-op store. There was just me, my son and two of their staff.

Both their staff looked like the most miserable people you've ever seen in your lives, both were typing away at PC's. After waiting around for 5 mins, I thought stuff them and went and spent my £1950 elsewhere.

Evesham....hmm what does that remind me of...ah yes

spam, spam, spam, spam...spam, spam spam spam....

spam, spam, spam, spam...spam, spam spam spaaaaaaam.

I am now on my third Evesham computer all bought at the Norwich shop (from their previous premises and within the Co-op) All three are up and running, one with my eldest daughter who has to move from country to country with her work.I have had no problems with any of these machines. I have also recommended several friends to go to the Norwich shop and all have made purchases due to the exemplary service that has been recieved from all the staff. They are always very welcoming and have given good advice on many other purchases that I have made. I have also dealt with Evesham stores in Cambridge and Ipswich but the guys in Norwich come out on top for the best service around. This includes other Computer stores in this area.

My vote of thanks go to these guys at Norwich and their manager who always comes forward to help out with any queries and sales.Make your own mind up ...give them a visit and you will see for yourself!

I have always brought Evesham PC's, I visit the Peterborough Showroom at least 3 times a week and have a chat with the guys they are very helpful so willing to help me even if my problem isn't related to my Evesham PC. The only thing i'm disappointed in is the monthly PC flyer isn't as good as it once was.

I wouldn't hesitate in recommending Evesham

So Thanks Bill for all the help over the years, thanks to Mark for coming around my house and helping with my wireless router .

I have to wonder why Phil should feel the need to attack the staff at the Norwich Co-op store?

I am an Evesham customer and have to say that the staff at Norwich are polite, helpful and friendly. I agree with Denise in saying that the Norwich team are the best in the area. I would urge Phil to give them another try.

Maybe I got them on an off day. As I said, I've used them before and been more than happy. Maybe they were busy typing in an order or whatever.

I can only go by what happened. I stood there with my son and neither member of staff seemed to even acknowledge our existence.

Most people, especially if they were about to spend a fair bit of money, wouldn't put up with service like this.

BUT I'm prepared to accept that maybe they genuinely didn't think we needed help (thought we were just looking around), or even were to engrossed in what they were doing and didn't even realise we were there.

It's not a matter of me needing to attack them, it's just that this reg article happened to appear a couple or so weeks after I had experienced what I've said.

I met my wife outside the co-op and said to her words to the effect of "well they obviously don't want my business". I'm sure you've all felt like this at some point while using some business or other during your lives, and when it happens, even if it is an off day for the said business, you do remember it.

I think it is important to post positives as well as negatives. But negatives should be reserved for situations where, when given the opportunity to resolve an issue, staff refuses to help or is defensive. It seems to me that Phil was a bit quick off the mark.

I travelled from Ipswich to the Norwich store because I had heard very good things about the service provided by Evesham in general. Maybe readers are not aware, but Evesham also participates in a government initiative for providing public sector workers with IT equipment and support. Because I have several friends that have participated in this programme and given glowing reports about support and issue resolution, I chose to investigate Evesham when I was considering the purchase of a notebook computer.

I visited Norwich (as I was also visiting my son) and was impressed by the range of products, the price ranges and the level of service. Although they were in the process of completing their relocation from their main store in Norwich to their store in the Co-op I was attended by Manjeet, who as well as being knowledgeable, was patient and understanding of my varied questions and concerns about my budget.

He took the time to go over all of the options and I have never regretted the final decision I made with regards to my new notebook laptop.

I have subsequently had questions and concerns, (not regarding the product, but lack of knowledge on situations on my own part) and Manjeet has taken me through these issues with no problem. I have also been back to purchase other peripherals etc with complete confidence.

I would suggest, in future, that people take the time to go back to the shop/assistant etc and express their concerns. Although customer service in alot of sectors does suffer from lack of concern for those of us who chose to patronise them, I have found that 9 times out of 10 you will acheive more by approaching the company. At the end of the day, business survives or fails on customer care.

In conclusion, I suppose what I want to say is this, Evesham have proven to be a good company with a concern for the customer - but they can only perform as well as the feedback they get from their customers, good and bad - but they deserve the chance to rectify any perceived problems.

Thanks for reading.