sounds a bit like a...
"centers of excellence" programme to me!
I wish them the best of luck, they're gonna need it!
(golden rule, never work with the general public or the general public)
BT reseller DMSL has created a IT repair service that will compete with the likes of the Geek Squad and PC World's Tech Guys by offering support services for home users and small businesses across the UK. But unlike its competitors, which have engineers working out of central locations, DMSL has come over all touchy-feely by …