Mr Ed Gould et al
YES, Dell have moved support lines to India but if you have say a Dell Precision Workstation you can pay an extra £30 for initial telephone support from London based engineers. (That was the cost 4 years ago when I supplied CAD workstations to the Channel Tunnel Rail Link/St Pancras project)
In fact Dell's on-site support is one of the best items it offers. I say that with 8 yrs experience as a UK based Dell reseller.
Also, if you have the TAG number from the back of the Dell PC you can look up the original full specification, on line, in seconds.
The Vostro motherboard saved Dell about £10 per PC. Certainly not the best PC for access and upgradeability, but if that is your need you should not be buying one!
It would be nice however if Dell would offer a PC without bloaterware. They said the Vostro would ship without extra software but it didn't.
But overall, Dell supply good , reliable, PCs at a fair price so please don't knock their success. I am proud to sell Dell to my clients.
Ron Shiel, Mister Inkjet Ltd