Why are best buy- buying Titanic? #
Posted Thursday 8th May 2008 10:04 GMT
The Retail market in the UK has one way to go -- and will go quickly especially in light of hour poor the CW customer service is. DSG was first to feel the pinch, and CW is going to follow soon.
You give customers bad cusomter service, you lose sales- it doesn't matter how good and how much marketing you throw at people, eventually given the choice, people go elsewhere. DSG profit warning was just the beginning, If DSG and CW had customer service to a degree that john lewis, or even apple store have, i highly doubt it would have been as high a profit warning.
The demise of the high street has nothign to do with the internet, the high street was self harming a long time ago. The owners of CW must be laughing their way to the bank.