Channel Register

Windows XP SP3 sends PCs into endless reboot

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significantly change customers' experience with the operating system 

Endless reboots..

Yep, thats typical of windows.. I can see why they would say that. :)

Elmer Phud

AMD only? 

Unhappy

"Meanwhile, Jesper Johansson, a prominent Windows blogger, has claimed that the problem only involves machines using AMD processors."

I'm not putting in another MoBo and processor just to do SP3 on XP

Bah and thrice bah.

Steven Raith

I'm saying nothing... 

Go

As I am about to put SP3 on a machine I have just taken a snapshot of [it's for an image I am building].

After my previous defense of SP3, who wants to bet a pint that the machine shits itself?

[Dell optiplex GX620 MicroMachine thingy, P4]

Updates on this important event later this afternoon....

Steven R

Neil Greatorex

which do not significantly change customers' experience with the operating system 

Gates Horns

Quite right, Windows users have much experience of their PC's rebooting randomly.

No change there then.

Anonymous Coward

I have not had problems! 

I have updated some of my customers systems (who are all AMD based, as I build their systems) with Service Pack 3 and they have not reported any errors. Me thinks the over-clockers need to set things to default!

Matt

So far, so good... 

Gates Horns

No spontaneous reboots on an AMD64 yet, just the usual resource hogging, hard disk splattering bunk we've come to expect from microsoft.

Slaine

bites lip but can't help saying... 

Thumb Up

... how perfect this service pack is going to be in persuading people that vista is an UP grade.

dervheid

So... 

continuous loop rebooting isn't actually "significantly change(ing) customers' experience with the operating system"

Micros**tspeak for "this'll maybey make you wish you'd upgraded to vista, you ingrates"

No, it won't. It'll just make me disable auto updates, which might not be such a bad thing after all. (Please, don't patronise me by pointing out the 'risks' of not keeping up to date with the security patches, I'll take that over the risk of SP3 ta very much!)

And they wonder why people are pissed off with them.

Anonymous Coward

AMD worked ok here 

Thumb Up

I think it is Dell AMD systems, something to do with the power control. My AMD 3800+ X2 works fine with SP3.

Efros

Badg3r

I did on beta patch 

Had to do a complete rebuild, disabled auto update till they fix it.

Stephen Usher

Don't blame M$, blame the OEMs. 

Gates Halo

Hmm.. it actually looks as though it's not really an SP£ problem, it's more of an OEM image problem which is being flagged up by the installation of SP3.

Basically, HP (and others) to save costs produce one hard disk image irrespective of the computer's processor type, and they install the Intel power management driver.

Now, it seems that until SP3 this didn't matter too much and the machine booted OK. However, something's changed in SP3 which means that the Intel power management driver crashes when it's run on an AMD chip (for which there is a separate driver which the OEM should have installed instead).

Don't blame Microsoft for OEM's penny pinching.

(Note: if M$ were to blame I'd be the first to throw the stone.)

Jamie

Lets see 

Linux

I currently have a AMD 2500+ at home with XP SP2 and a AMD 64FX2 with XP64 SP2.

Could AMD use this in thier Anti-Trust lawsuit against Intel as Intel and MS are in bed together in so many details.

Anonymous Coward

I have not had problems! 

Coat

Oh, wait, i'm running OSX...

(The one clad in aluminium, please.)

Rik Hemsley

Quality 

Joke

More proof that quality engineering is what people will pay for.

Robert Flatters

SP3 and AMD 

Jobs Horns

I have installed SP3 on mine and it seem to work ok and i have got a FX AMD chip in my machine.....however i did shut it down after i installed SP4, which can be a fore warning of loop booting issues i.e. ground hog day screamers. You can tell that Microsoft are not really that bother about XP anymore and consentrating on Vista...trying to fix the bugs in that.

Let hope when i get home tonight that when i do boot up its ok.....crossed fingers and rabits feet... need more than one rabits foot for luck.

Liam

no problems for me... 

seems ok - went like a breeze on my intel machine.

i also found a bit of free s/w called vistamizer (spelling?) - basically it makes XP look like vista (nicer) but no as slow and annoying (having to lick yes 14x every time you wann do something)

Paul

Less FUD More Vista Please 

Coat

Happy Vista Home Premium SP1 user here, no issues or glitches. Maybe it's time for people to step up and get off of the legacy OS that is Windows XP. Microsoft should just pull the plug, that sucker is obviously on life support.

/mines the one with the full color silkscreen of BillG on the back...

Dave

@AC 

Thumb Up

As far as I know the overclockers are safe, as I have overclocked my AMD (Phenom too....yes yes asking for it I know) and installed SP3 and it has been running flawlessly since.

One thing I did do before installing was stop all of the extra processes that were running so only thing running was AV.

I say its people who have any version of the Sims installed, they deserve a dead computer

John Macintyre

hmm.. this is why 

I saw the auto update and didn't hit download/install, thought i'd wait and see. I'm quite dependant at the mo on my kit and the last thing i want is for any of it to become unusable, think i'll wait a few months before getting this one

Jason Harvey

SP3 A-OK on AMD 1800+ here 

Alert

been cookin this cpu for 7 years... still can't kill it. gotta be the OEM issue that Stephen Usher mentioned. Suddenly I'm glad I build my own. I may have to bark at HP about my wife's laptop though. Think I'll back that machine up again this evening just for good measure.

William Morton

Mine is AMD based and updated to sp3 without problems or obvious effect 

I have a Semprom 2400+ and XP pro (Select version) 1GB of SDRAM

Machine was already fully updated and had zonealarm and avast

William Morton

AMD related NO more likely Nvidia Motherboard chipset related 

As I say I have a VIA based motherbord and AMD CPU and did not have problems with XP SP3. There was however an update for the nvidia force NV4 chipset as part of SP3 that might be causing the issue?

john loader

Not all AMD 

I upgraded fine on a Sempron

Steven Raith

That promised update... 

Thumb Up

Yes, I know you have all been waiting with baited breath to see if my PC is shafted.

Well, it's not. No issues at all, and an interim "SP3MitNeuProfile.gho" has been created so that I have something to fall back on if Sysprep causes the machine to shit it's biscuits.

Which it probably will.

Ah well!

Just the AXP2400Thoro@2200Mhz to put it on at home now....

Steven "can't afford an A64/Core2Duo" Raith

Simon Ward

Swing and a miss ... 

Thumb Down

"Meanwhile, Jesper Johansson, a prominent Windows blogger, has claimed that the problem only involves machines using AMD processors."

Nope - just done several machines with Athlon64 x2 processors with no problems at all.

Andy

no problems for me.... 

IT Angle

well i dont know what all the fuss is about ive installed the patch (on 3 normal pc's and also on my macs bootcamp/parallels setup) and also the slipstreamed version and had no problems whatsoever. is this another case of people with crap hardware or setups with loads of dodgy software installed.. but as usual blaming the last thing that touched their pc?????

gizmo23

AMD yes but not all 

Boffin

My neighbour has just had this endless reboot problem (which I've been called on to fix) and at first i thought it was the gdi32.dll problem but after a few hours troubleshooting it turns out i was wrong.

I understand that the problem is with machines where XP was installed from a sysprep image where the original machine has an Intel processor and the target machine has an AMD. There is a registry key that tries to load an intel driver which is normally ignored but for some reason SP3 sets this off again and as the box has an AMD it barfs with a STOP 0x0000007E error which is immediately intelligible to serious windows dudes. Maybe.

So if you've installed your own copy of XP you should be OK.

If anyone wants to contradict this assertion, please go ahead I'm not a windows expert, i just use Solaris and Fedora.

I love these comments, it gives you the chance to show how stupid you are in front of the thousands / millions / one billion squintillion* supremely expert Reg readers out there.

* suggestion for a new unit. One billion squintillion = 1 Reg readership.

Mike Crawshaw

OEM 

Can't remember if it was SP1 or 2 for XP (THINK it was 2, but no promises...), but there were massive problems with OEM kit there too, IIRC Dell customers in particular had to wait for a "Dell version" of the SP in question.

Sounds like it might be, as Stephen Usher says, this issue, especially as there's prior form for it. Either way, I'm gonna wait for the dust to settle before I install.

Anonymous Coward

My one went fine 

Linux

Even better, XP is now faster. Personally I don't know why MSFT did it, only reason that comes to mind is to put another nail in the coffin of Vista.

Still I prefer my home Ubuntu box over my Win work machine, even that work one is *much* faster. Ubuntu just feels so much nicer to use.

Steven Raith

OEM Kit 

Mike,

I'm making this image with the Dell OEM XP CD - it's working fine.

My 4gb USB pen, with all my tools on it, however, has just died a death and is now residing in the fucking bin.

[must have been SP3 that did it, cough, ahem ;-) ]

Steven R

Anonymous Coward

Fix AMD reboot 

Go

I have had this problem before sending an image from an Intel based PC to an AMD PC.

The fix is to boot up using the windows cd and enter the recovery console. From there type: disable intel_ppm

Reboot the PC and all wil lbe fine again

TC

Known fixes to try 

http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-amd-based-computer-boot-after-installing-xp-sp3.aspx

Geoffrey Summerhayes

Re: I have not had problems 

Flame

I'm quickly losing the remaining dregs of my belief in human intelligence.

Here's a new cut-and-paste comment for the Reg:

I haven't had any problems installing/running/removing/configuring the software/hardware/update on N systems. Since I do/don't/didn't overclock/interrupt the process/drink coffee/own a cat/believe in Xenu, it's obvious everyone who has had problems should/shouldn't overclock/sit on their hands/drink Jolt/[kill their/get a] cat/join Scientology. Problem solved.

SHEESH!

Kenny Millar

Forget XP, Forget Visat 

Jobs Halo

Buy a Mac.

Seriously. Why not? They are safer, faster and no more expensive. (Despite what a few XP Zealots who have never even tried one will tell you.)

If you've never tried a Mac in recent years, then don't even bother to reply since you have no right to talk about things you've never tried.

Sarah Bee

Re: I have not had problems 

(Written by Reg staff)

I endorse your cut and paste comment.

TheHempKnight

RE: Less FUD more Vista 

"Windows XP. Microsoft should just pull the plug, that sucker is obviously on life support."

Oh is that why many people are reverting to XP after they have the much hyped 'Vista experience' and decide it's the POS that it is.... XP's still got about 3 quarters of the computer market hasn't it? while Vista numbers dwindle and M$ rush through the next version of Windows?

All in all XP's looking pretty healthy for something 'on life support' to me

Spleen

Re: Simon Ward 

He said it only affected AMD-based processors. That's different from "it affects *all* AMD-based processors". His statement is only disproven if the same problem happens with a non-AMD chip.

If A = "fails to boot up" and B = "AMD-based processor", then the statement is "If A, then B" not "If B, then A". And it's only wrong if you have A and not-B, not if you have not-A and B. If that makes it any clearer.

Paul Bottomley

Upgrade me 

Unhappy

I've been running W2k then XP on the same machine for about 8 years now, its been solidly stable with XP SP2 (Xeon 550mhz & 2 meg VGA onboard) I however suspect SP3 will kill it? The patch is free but the new hardware required to support is will annoy me as its money that was ear marked for beer not M$ upgrade you kit tax.

James Dunmore

Tux 

Linux

[insert smug comment]

pctechxp

no problems for me 

Running a Pentium D (Presler) @ 3.4Ghz on a clean install of XP SP2 (not an OEM image)

Couldn't download via win update on Tuesday so installed using the stand alone installer.

All OK

HFoster

Hmmm... 

My home machine (AMD Athlon XP2000+ @ 1.67GHz, 1.25GB RAM, ~200GB HD, dual boot Fedora 7/WinXP) was updated last night. Not had any problems as yet, and it was on all night. The only thing that took me by surprise was that my theme was reset to normal (although I was going to do that myself).

I'll see what happens this evening when I get home.

Anonymous Coward

@Steve Raith 

Thumb Up

> Yes, I know you have all been waiting with _baited breath_ to see if my PC is shafted.

Yey! Another pleasing instance of that sneaky entrapment attempt!

Over the past fortnight I've updated 30 PCs and laptops of varying power and age with SP3, and they've taken between 11 minutes and 62 minutes. No, sadly, nothing went wrong...

Mine's the anorak with "Smug Git" on the back, in Gill Sans Extra Bold...

Andy Fletcher

No problem with SP3 here.... 

Thumb Up

...maybe this story is just more of Britains current attitude of only talking about things when they go wrong...if it goes right, we just don't bother to say anything.

JMB

XP SP3 

I have a problem with a Canon camera not been recognised when plugged into USB on one machine (other OK) but Device Manager is blank, other people seem to have problems with Device Manager being blank.

Test Man

Sounds like... 

Alert

... a lot of people don't have a clue at all here and are quick to jump on the usual Microsoft-is-definitely-at-fault-honest bandwagon, when the actual issue is down to how Windows was installed on the PC in the first place.

OEM installs seem to be the problem here (at least something as specific as an OEM preparing an image of a pre-installed image of Windows on an Intel-based PC but using same image on an AMD-based one) so once again the silly fools who blame Microsoft without actually understanding the issue FIRST are the silly ones who look foolish.

At least they've provided some entertainment this Friday afternoon. It's always good to laugh at the people who make it so obvious that they haven't understood the issue at all.

Dean

So far so good.. 

Working fine on at least 6 machines to far, pretty annoying they removed the address bar though.. fixed by installing MuvEnum Address Bar

thomas k.

no problems here on AMD 

No problems on my homebuilt Shuttle SFF box with AMD 2800+ (VIA chipset iirc) with OEM copy of XP SP2. I had d/l'd the SP from MS but then read some horror stories so I waited until it was put out via Update and did it that way.

I'm a little curious about Vista SP1, though. It doesn't appear on the Update site when I go there on my new Vista laptop. Of course, I just got it on April 21st and there was a boatload of updates that I installed straightaway - possibly everything that was wrapped up into SP1 so that Update doesn't see any need to offer it?

Brian Griffiths

All OK now (at last) 

Go

After putting SP3 on my Acer AMD Turion laptop the machine refused to shut down. Eventually a huge crash corrupted the AV (Avast) and firewall (Comodo) plus programe settings for anything elsethat was running.

Eventually tracked the problem down to the Buffalo Drivestation attached to the Firewire port. After switching it to a spare usb port all is fine, fingers crossed

Anonymous Coward

Thank God I did 'nt !!! 

Phew ,that is a big relief then after reading all the posts on here. I was in 2 minds whether to download and install or not, and in end I thought "nope I will wait and see how it turns out with others first " , and now I am just happy I did that.

Anonymous Coward

@Kenny Millar 

Stop

If you don't know what i need a computer for, you have no right to comment on what computer i should buy.

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