ha ha #
Posted Wednesday 25th February 2009 15:13 GMT
Why do i get the feeling that this particular retailer will now start following the rules and informing people of their rights to return it within 7 days?
although i do have to say that if the customer wanted to return it after 8 months use, not in the same condition it arrived in, they should not have that right - it's one thing to say "oh it's not what i expected" and be allowed to return it, it's something else to use it for 8 months, break the screen, then expect your money back
it would be quite simple to just require that the product be returned in the same condition it was received in (with for example "you opened the box" not being a valid excuse for the retailer to refuse) that would be fair on everyone, the consumer gets the right to return things that aren't what they expected, but the retailer doesn't have to worry about having to give someone a full refund for a product that is now in such a bad state they can't sell it to someone else