Oh dear, I think I'm about to agree with an American Lawyer
As "Ponder Stebbins" says
Would we accept those sort of terms and conditions for our cars, airplane, and critical medical equipment.
I have never been able to see why software houses are allowed to say - "Hey product liability laws don't apply to us" only to everyone else. It's a bit like politicians... :-)
If you sell me a piece of software and it doesn't work, I should be entitled to get my money back as a minimum redress, even if I can't sue your ass off.
With Linux, I don't pay them any money for the software, I may CHOOSE to pay them for the media, or for support - but I don't pay them for the software. I can download a copy with the authors blessing, of I can copy CDs etc...
So I don't see why I should have any redress. If it doesn't bloody well work I can fix it, at least I can when I can be arsed!
But for M$ stuff, I pay them, they want my good money, I want good software in return. If it doesn't work (or rather when it doesn't work) I should be allowed to have my money back till they can make it work. Let's face it, I'm not allowed to fix it.
At the moment their lawyers insist on having an EULA which say, "In return for your money you ain't entitled to jack s**t"
How they can claim this after the act of implied sale (ie the exchange of money) I've never understood. But since I don't have the money to sue M$ there is no point in trying.
Change the bloody law
If you want to sell software, or sell software licenses, then write something worth paying for!
Stop trying to hide behind hidden contracts that aren't even visible till after the actual sale.