Lloyds TSB's online banking system shows no love for Firefox

Works for me

OK, just read this and cant see what the issue is. I use firefox on my works windows PC and I use firefox on my linux laptop and have never had a issue. At work I use 3.5.2 and at home I use 3.0.

LloydsTSB supports Opera, Chrome and Safari though...

I use those regularly and there's no problem.

Mozilla ? How many people use that this decade

Seems like they are stuck in the dark ages. Par for the course for these muppetts. Took me 4 months to get a new PIN from them. Gave up in the end and moved to a bank that does support Firefox.

AND given the advice that has been floating around this week about NOT using Windows for Internet Banking, I wonder how much of that £5B that HMG is giving this mob will end up in Nigeria?

Tux because you know deep down it makes sense (At least for Internet Banking...)

Opera

No problems with Opera 10.

Fsck that

You forgot their press release:

"This bank supports the use of insecure browsers only. In the case of identity theft, fraud or other malicious act.... it's your fault, not matter what the circumstances. k thx"

Banks are funny :D

If mine did this then I would complain, complain again and then move bank to somewhere with a brain.

How the hell this got this far is beyond me but suggests the IT illiterate CIO/IT director is more than retarded and down right dangerous. Like most then.

Aaaand the Netscape website...

... Encourages you to download Firefox!

http://browser.netscape.com/

Helpdesks -- why?

Since Lloyds TSB have supported Firefox for *ages*, it is inconceivable that they've taken a Top Level decision to withdraw support. The helpdesk must simply have taken your correspondent to be a complete idiot who could be fobbed off with a load of bollocks whilst they (the helpdesk) went away to find out what had really happened.

Gee, thanks. For the record, Mr Helpdesk, my opinion of you is even lower.

Not shocked

Given what I know from the inside of the HBOS and lloyds take over. The infrastructure for Loyds is ten years old.

Modern DB's and server networks using the latest protocols are being binned in favour of Windows NT and windows 2000 because that is what Lloyds have. As Lloyds bought the HBOS major share, they go forward with what they want.

However it is all sourced to IBM anyway and HBOS had in house developers, it will all be done under IBM's rules and they don't like "change"

I pity anyone who is a customer of either bank, it will all change for the worse.

Not just firefox.

It also dilikes my browser of Choice - Opera.

And woe betide you if you use a decent operating system.

lloyds.com/any stupid people

I checked as you suggested using FF and Konq and noticed that the file extensions are .asp, meaning of course that they are using Microsoft. It does not bode well for their system security.

I also wonder how they take the recent recommendations from both sides of the Big pond that on-line banking should be done with non-installed OS's, as the live CD's that I have seen do not include either Exploder or Netscrape.

Oh the delights of Windoze...

...I've just checked mine using Firefox on Ubuntu with no issues whatsoever. Paris cos their policies on compatibility are clearly lucid and well thought out...

Pretty standard fare, really

Banks - they're all bollocks, especially Lloyds Banking Group who recently notified me they'd be moving my account to a simpler one (with no credit interest and massively higher overdraft charges). Simpler, sure, and also very profitable no doubt. But it will also mean a current account move for the first time in my working life. Still, if this is an indication of their idea of support, I'll be happy to leave.

Usual crap, I guess - it's hard to make a site work properly in IE, so they just bin everyone else and focus on the IE crowd. Idiots.

Works fine for me

I use Firefox on Linux and OS X to access Lloyds online banking and have done for years, and I've never had issues. I logged on only this morning without problems. I do have NoScript blocking clickshift, which is mentioned as a possible issue in the forum you linked to, but I wonder how many people are actually affected by this?

Personal users

works fine on personal users...maybe ill steal the phrase from the iPhone for FireFox users.

"Cant get on Lloyds TSB business with Firefox? Theres an addon for that!".

@ AC 10:24

I did many years at Lloyds and they were ahead of the curve when they developed the .COM site, but they were crippled when they merged with TSB and couldn't continue updating their systems. Core Lloyds infrastructure dates from the eighties and the TSB stuff is older and cr@ppier! They should take the chance afforded them by the new merger to chuck the lot out and start again.... but they won't. Too many people have their power bases tied up in the status quo. Rant.. etc...

Dont use ie/for linux users:

http://browser.netscape.com/releases

stop complaining and install that now!

Not as bad as Abbey

I've just tried it with FF 3.0.14 on XP SP2 and it's fine.

Has anyone seen Abbey/Santander's efforts at online security? Their single logon page asks for your Personal ID, passcode and registration number all on one page with no challenge/response - if you've got a keylooger you're fscked. Not to mention that it keeps saying I'm using an unsupported browser when I use IE8 (I know, I know...)

Well...

No problems for me :)

the other end of the scale...

My bank, FirstDirect support every browser I use, and they also ensured the UI was compatible with the iPhone within only weeks of the release of the jesusphone.

Why other banks can't do this, I'll never understand

you could see it coming

LLoyds are trying to integrate all the HBOS systems at the moment. They've taken the decision to more or less ditch the more modern HBOS systems and integrate all their functions into the ancient Lloyds systems, with inevitable comedy results.

@ AC 10:47

WTF are you talking about? TSB always had the most modern systems of all the banks e.g. circa 1990 they could actually credit an intra-bank transfer immediately, unlike any of the big four, including Lloyds.

ObWorksForMe: Chrome, Windows Vista x64, no problems, same as always. Perhaps a minor not-really-worthy-of-a-news-item snafu on parsing the user agent string?

Lloyds Must Use The Same Programmer as HSBC!

I try to bank with HSBC and it's not-so-secure web site which includes a secure messaging system.

Because their software crew screwed up, people can only use the most basic characters otherwise, when you try to send your message, it complains you have used illegal characters.

One message I received said that when I use a < or a > character it can mess with their Java scripts. Even the more basic, free, messaging system can send the whole keyboard set - but I guess HSBC and Lloyds try to to things the hard way.

Lloyds-TSB was working

with Firefox 3.0.14 until a few days ago.

Now I get the reported error message. What the hell have L-TSB done to screw up the system?

Teasted a few..

Firefox 3.5.3 on Vista 64 - works

Firefox 3.0.14 on Ubuntu - works

Firefox 3.5.3 on RedHat (work desktop) - sticks in a loop at login, used to work

Not the only one.

I've seen similar support claims elsewhere: shockingly old versions of Internet Explorer and Netscape Navigator as the alternative.

Since neither are currently available, I wonder if their liability exclusion would hold up in court. But they have more money to pay lawyers,

TSB

Weren't they the bank that liked to say YES ?

Now they merged with Lloyds it seems they like to say "We really couldn't give a fuck", and that's from personal experience in dealing with those pillocks.

@Fifi

In terms of customer service, there is a reason that many organisations say that they want to "be the First Direct" of whatever area they operate in - I've heard that they are really quite good.

By the way, it's quite easy to change banks these days - usually one phone call and it's done (so i hear). In fact, probably easier than installing and living with MSIE... Yet people hardly ever change banks.

Banks are a business providing a service. If you don't like the service, move your business.

Funny old world.

Banks of the Britards

Suspend that surprise for a moment, Britards! Even though your political masters own large chunks of these banks on your behalf, their chums will never be brought to account when it comes to ripping you off with their supposedly necessary charges and general extortion. And heaven forbid that the government's chums at Microsoft be disadvantaged in any way by having publicly-owned entities support actual open standards.

While the rest of Europe gets to send money around at minimal cost, it's all "have to send that account transfer request to London for manual entry in a ledger by someone old enough to have known Jesus personally (or perhaps a first-generation COBOL programmer of similar vintage), and that will be £25 for the trouble" from the banks of the Britards.

Now meet the new Minister for Banking and Finance: the Sheriff of Nottingham!

@ AC 11:13

TSB did have a psuedo realtime update facility as a result of their requirement to cobble together the 14 ancient pre-relational Unisys systems that their core accounting system was based on. This was given as the reason they would not migrate to the mid nineties rewrite of the core Lloyds accounting system. Both banks are running on their old duct taped 70's and 80' systems becase of the decision to can the rewrite (after p1ssing away £55m on it!) The system is bad but the TSB bit is the worst of it!!

HAHAHA! Do u expect Lloyds and secure to be in same sentence?

HAHAHA! Well no surprise from Lloyds there! Just another example of why I hate them :-) Use an insecure browser, or a date one, or the most installed. Do not use anything rthat might be new, upcoming, securER, 2nd most popular etc etc.

Firefox will work with IE Tab

The IE Tab addon will open the website and allow you to browse with Firefox. I know of four banking/business sites here is the USA that are only accesable with IE Tab since Internet Explorer 8 is a no go for those sites.

Doesn't bode well for HBOS...

If Lloyds decide to move HBOS infrastructure to their systems and thereby breaking compatibility, then I'm off.

I thought this kind of thing stopped a long time ago.

Does User Agent Switcher fix things?

@David Cotterill

> decent operating system.

Works fine on WIndows 7 for me.