Local MP reports
This has been reported by the local MP Ian Liddell-Grainger for some time on his "Mogg The Blog" articles. The article fails to note that the bulk of the problems stem from their attempts to implement SAP for which IBM is the principle consultant firm.
http://www.liddellgrainger.org.uk/ian/MOGGTHEBLOG.html
It is pretty astonishing even if some of the writing seems a bit antagonistic. Clearly, there are questions being asked that have not been answered.
I feel sorry for their IT staff - they seem to getting a right royal shafting for a problem that was not of their making.