A 'blip' or a trend?
A core customer base of mom and pop shops, the very kind that will be consumed by the Cloud;
An unhealthy reliance on big vendors, the very kind that don't allow a margin;
A perpetual pissing contest for market share;
Tablets, not PCs;
Virtualisation, not more servers;
SaaS, not MS;
Looking inwards, not outwards.
What could possibly go wrong?