Just another reason to show that outsourcing is the devils milk
CIO's and Finance Directors want to push outsourcing as it "saves money" but this farce and other cases of outsourcers failing to deliver just show that internal is probably the way to go. Especially when you TUPE staff, you lose that loyalty that has been built up. People who would have done free overtime for the company will suddenly now refuse or charge.
I still can't figure out which idiot first decided that IT outsourcing should be the way forwards, but they should be taken out in front of their families and shot. The out sourcers will lie to their own staff as well as the customer. How many times do you hear about a large out sourcer getting a contract, followed by the job boards going crazy while they try to hire the skills that they promised the clients were "in house"?