And the other reasons were...
As an Insight customer of many years, let me suggest a couple of other reasons:
- Insight used to have one of the best websites around then things went badly wrong - a lousy redesign, plus a major slowdown in responsiveness, plus dodgy Search. Apparently they decided to junk the previously ok system and instead switch to a Microsoft Dynamics backend, which is where the problems started.
The sales team begged them to switch back, but apparently they either couldn't or wouldn't. Only now is the site starting to be usable.
- They used to be very reliable on delivery (used PArcelForce) but then moved to using third party man-and-his-grubby-van operations such CityLink. I've spent hours waiting for next day items which never came till the second day.
- HAving spoken to an ex member of staff, they say that the next great management move is to try and reduce the number of phone staff - which is a bit dumb, as Insight's really friendly and well trained staff are about the only asset they have left.
Interestingly we all got a 'Tell Us What You Think of Us' survey from Insight - amazing what a dip in profits can do for customer relations..