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back to article Blighty's IT support services to decline in 2013, 2014, 2015....

2013 will be a "make or break year" for some IT firms in the declining UK support services space, according to the venerable beancounters at TechMarketView. In TMV estimates, the UK IT support and maintenance market declined 3.5 per cent in 2012 to £1.76bn, is set to fall 3.5 per cent again this year and by 2.5 per cent in the …

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  2. Anonymous Coward
    Anonymous Coward

    Could insourcing be the real cause of the decline of IT support services?

    After all, all this cost cutting cannot go on forever - less means less at one point.

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    1. LarsG
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      Meh

      Re: Could insourcing be the real cause of the decline of IT support services?

      Absolutely, the decline is the result of businesses failing to invest in home grown talent because they can get it a few pence cheaper on the other side of the world.

      The really sad point behind this is that the university education system here in Britain produces some of the best graduates in the world who are then unable to get a job or have to take on a job that bears no relationship to the studies they have undertaken.

      Government policy could change this by insisting Government contracts can only be given to those who keep at least 80% of jobs within these shores. Instead they feed this outsourcing problem by taking the lowest common denominator which never actually fulfils the contract because the services are of such poor quality.

      Every Government for the last 50 years has been responsible for selling off or allowing to be sold off our industries. The younger generations, the children of this country are being failed by these politicians and the politicians should be ashamed. Bunch of cretins that they are.

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      1. Anonymous Coward
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        Anonymous Coward

        Re: Could insourcing be the real cause of the decline of IT support services?

        "...keep at least 80% of jobs within these shores" - and pay their taxes

        http://www.channelregister.co.uk/2013/01/08/tech_firms_avoiding_corp_tax

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  3. Anonymous Coward
    Anonymous Coward

    Out source to a support company, then they outsource to an offshore company then have a major outage and have to kick off your DR process. The person offshore probably hasn't been involved in any of your DR tests, the guy who was has probably left, moved to a different customer or is at home and cannot be contacted. Then watch the costs escalate. Cost cutting doesn't work, it just moves the cost somewhere else. No comapny can ensure it's service continuity unless it has a core team of high level support staff that know the emergency processes inside out and most importantly, answer directly to the company owning the systems. Many companies are totaly reliant on IT yet treat it like some inconvinience that can be shipped off to India and out of their control, their stock is effectively junk waiting to happen. In sourcing is the only way a company can protect itself.

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