Capita IT Services healing Hands make mark on biz

Re: Crapita

A nice idea, but you ignore the sheer volume of marketing that claims "outsourcing is a good/cheap thing". The people round these parts know it often is more expensive, poorer quality, and carries big risks. But up there in the boardroom and the management meeting rooms, UK managers are on the receiving end of about £4bn a year of marketing that talks about "cost savings", "best practice", "location advisory" and similar crud. Now what's the budget for promoting the keeping of things in house? £4bn, or nothing? I reckon "nothing" will be close to the truth.

So the board hear spotty city analysts asking about cost cutting, they hear the inaccurate bilge of the forked tongued onanists of the IT advisory and management consultancy sectors, they hear the rash and unjustified promises of the outsource vendors. And then, in the corporate equivalent of signing up for a 419 scam, the fools decide they'll be better off by handing over business critical systems to a third party who has no common goals. They overlook the newsflow that shows the outsource sector dominated by companies who grow by ill judged serial acquisitions, they fail to do any research on development of outsourcing costs over time, and then they wonder why they have to resource the contract every five years, but never get a good service.