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back to article What heat wave? Pay still frozen over for 70 per cent at Capita ITS

Over a quarter of Capita's IT Services division were given pay rises in the April review this year, the firm has said, but the rest of them will have to wait until business is better. ITS managing director Peter Hands and ops director Steve Rick said in a conference call on Friday that the pay rises they had managed to squeeze …

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You have to be a huge twat

to be a Capita boss.

(ah cant be bothered to justify why its all there in the article)

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Welcome

to the world of pubic business you service.

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Silver badge

"The fact of the matter is that ITS missed its profit target last year by more than 50 per cent and we're in a performance-based culture"

They must have reached their target once before. When that happens you just set the target twice as high, problem solved.

"We have overspent in some cases by as much as 100 per cent against the original budget that was put together for a job of work for a client and usually that also means we're late and we take penalties."

I wonder who made the promises to the client in the first place.

"it's about the quality of the solutioning that gets done, it's about the understanding of the cost models,"

Wow, could spend all day on this one.

Remember folks, it's your own fault you're not getting a pay rise.

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Anonymous Coward

""The fact of the matter is that ITS missed its profit target last year by more than 50 per cent and we're in a performance-based culture""

= if you were any good, then you would have left already for better pay elsewhere....

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Anonymous Coward

Some honesty there.....

...nice to hear him be honest and say...we tried to rip people off and provide a crap service, but it's come back and bit us in the ass.

Unfortuantly it's the grunt that that the hit....

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Anonymous Coward

Re: Some honesty there.....

It hasn't bitten them in the arse though has it?

There's something wrong with a company who are tunring in double digit profit increases, yet who don't give their staff (whos work makes that profit) appropriate pay rises.

http://www.capita.co.uk/news-and-opinion/news/2013/capita-announces-2012-full-year-results.aspx

http://www.capita.co.uk/news-and-opinion/news/2013/half-year-results-2013.aspx

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Bronze badge

Nothing to see here

"What we tried to do is we tried to use the money that we could spend on bringing up some people who were, as a result of the way the biz had been created, doing exactly the same jobs as others but were well behind their colleagues in terms of how they were remunerated, which quite frankly was grossly unfair,"

This is the norm where I work and not through acquisitions. You can find yourself training a subordinate who's on more than you or (this is often driven by an urgent team expansion) finding people brought in at a lower grade on the same or more pay than you, in the same team, but with less experience. Want a payrise? Go work somehwere else.

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Contradiction or what?

"Frankly we've lost too many deals on price where we've loaded too much cost in… That's down to a lot of poor leadership but nonetheless we have solutioned badly and that's not just the salesman's job. We have overspent in some cases by as much as 100 per cent against the original budget that was put together for a job of work for a client and usually that also means we're late and we take penalties"

So - they lost deals because they asked for too much up front or they lost money because they DIDN'T ask for enough money up front?

Can't have it both ways guys, either your bids are too expensive for a client to stomach or they are too cheap for you to make a profit.

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Devil

You smell that?

"Just so you're aware, we're not enjoying the benefits of big pay rises or bonuses either," he claimed. "It's not one rule for one group and one rule for another. Everyone in the business is feeling the pain..."

Yeeeeah, riiiight. Somehow methinks that the bosses on 100K+ aren't quite feeling the pinch as much as the field / call staff on 20K.

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A few broken promises

I like the way that a grotesquely overpaid executive at Capita makes light of having broken promises to its staff.

How do I know he's overpaid, because he's paid at all. Capita's record of "breaking promises" to clients and staff may be unique, as is the level of misery of those who are forced to use its services.

Be clear that Capita preys on the weak, disabled and poor through outsourcing of services which it flatly does not deliver. They make light of failing to pay benefits to people who can't afford to buy food.

The real villains however aren't Capita management, it is local authorities with whom it has "excellent personal relationships" and (surprise) whose decision making staff entirely coincidentally just happen to get well paid jobs later at Capita, what's the betting these are in the chunk of Capita who do get pay rises ?

If someone working for me awarded a contract to Capita, I'd fire them, why doesn't this happen when LA's outsource to fimr that understands "delivery£ about as well as Klingon understands veganism ?

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Gold badge
Facepalm

"...we have solutioned badly..."

You were right to capitalise that.

Tells you everything you need to know about the muppet saying it.

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