Inefficient
The rollout deadlines would be met a lot earlier if Openreach actually did the work. It took four appointments (and three actual engineer visits) to get me connected, such was the utter incompetance of the organisation. Too much micro management and overbearing control systems that default to "cancel the order" at the slightest excuse lead to massive inefficiencies and engineers who have no authority to do anything other that what they are told by "the system".