It's not just about price
It's not just about price. One of the biggest problems with IBM is their bureaucracy.
See, you don't just get a server or whole data center full of servers, you get there byzantine, utterly unhelpful warranty and support with it.
In other words, "service" or should I say, lack thereof.
Same problem that knocked Dell from number one in PC sales to number 3 back in the last decade.
Many a large company has made a fortune, and then lost it, thinking of their customers as just another commodity.