back to article Bad news, IT bods: UK's tech outsourcing up 15% last year

IT outsourcing contracts agreed in 2014 totalled £3.44bn in value, with nearly a third of that value accounted for by deals struck in the energy and utilities sector. Those deals were worth £1.05bn and accounted for most of the 187 per cent year-on-year rise in the sector on £373 million spent on all outsourcing deals in the …

  1. Anonymous Coward
    Anonymous Coward

    Good news, IT bods...

    Failed projects, budget overruns, woeful coding and implementation, all requiring your skills: Up 25% this year.

    If you're experienced, and can quietly and professionally fix these sorts of disasters without saying 'I told you so', you will do very well in this climate.

  2. Anonymous Coward
    Anonymous Coward

    Merry go-round

    We have only just finished training up one provider on the sub-continent to a near acceptable level of support (after more than two years). Yet a couple of months ago I was told that we will be having a new partner, this time in the former Eastern Bloc. They might be brilliant from the off but....

    I nurse a theory that these changes owe much to senior management switching to Project Management skills rather than keeping their tech' skills up-to-date. They need constant projects to anchor their place in the business.

    1. Anonymous Coward
      Anonymous Coward

      Re: Merry go-round

      "They need constant projects to anchor their place in the business."

      I have a different take, and that is that in the good old days before people could contact you and knew where you were supposed to be all the time, directors and senior execs would be off playing golf, having extra marital affairs, or relaxing at home, all under the guise of some imprecise work related activity.

      Now, with widely accessible electronic calendars, easy working out how long travel takes, HR policies that make it more difficult to treat attractive junior staff as feudal entitlements, and expectations of being communicable and responsive, they have to do these projects to fill their working day, according to Parkinson's Law.

      There's also the involvement of undesirable elements like procurement, and of external advisers. Procurement appear to be trying to expand their influence to f*** up the business, following HR's success with such an approach, and are always muttering that they could save the business tuppence by resourcing the contract to another bunch of untrustworthy snake oil salesmen. The external advisers promise the same (over expensive lunches, or on glitzy trips to see the nightlife of Prague.

    2. Anonymous Coward
      Anonymous Coward

      Re: Merry go-round

      Wait till you get a major change of staff at the provider, they'll be back to square -1

  3. 's water music

    @customerservice

    in 2014 it was the norm for customer management services contracts to be multi-channel in nature, with email, web chat, and even social media support commonplace

    ur tweet is imprtnt 2 us. plz hld while we update facebook lol #inaqueue

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