I'm a Coms customer, and quite worried
We've seen some worring issues regarding how we are treated as a customer over the past few months and are actively investigating an exit strategy which will be excercised immediately we have one we are happy with. Its not that we are treated badly but there are things we should be told that we are not being told and our confidence in the account management and other aspects of their internal processes is at an all time low. Its a shame as the techies we've dealt with have generally been excellent and the kit works without issues.
I'd happily provide more detail to enlighten and warn other readers but at the moment we don't want to rock the boat with them just in case things turn nasty before we have found a satisfactory alternative provider.