Reassuring
"I would like to reassure you that this is not a breach of our IT system, but we fell victim to a devious confidence trick on an unsuspecting member of the support team."
Oh, that's ok then.
A major data security breach at the Chartered Institute for Securities and Investment has caused the release of 40,000 members' details to a fraudster. On Friday (May 29) the professional body for finance and investment folk held an emergency meeting concerning the release of every member's name, email address and membership …
"I would like to reassure you that this is not a breach of our IT system, but we fell victim to a devious confidence trick on an unsuspecting member of the support team."
No, mate. This is a breach of your IT system. It's one of the oldest recorded types. It's called Social Engineering.