back to article Microsoft Office 365, Azure portals offline for many users in Europe

Microsoft's Office 365 service has gone offline for many users in the UK and Europe, though the cause and extent of the outage is not yet known. Neither the Office 365 portal, nor the Azure management portal is available at the time of writing, though Microsoft's status page says everything is fine. Everthing is fine says …

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  1. kryptylomese

    Could Microsoft get drunk in a brewery?

    1. Triggerfish

      Yes, they would be the ones stumbling round blind because they chose the cleaning fluid.

      1. Destroy All Monsters Silver badge

        Time for Nutella

    2. Simon 4
      FAIL

      Hosted Exchange

      I have been repeatedly offered Office 365 from two different providers I use for hosted Exchange.

      I always refuse.

      My exchange providers run their own servers, whereas MS run the 365 servers. All they are is resellers of the 365 service.

      So for the same reason I won't use Google Mail or apps, I won't use Office 365. Who do I call and yell at when it's not working? Where will the accountability be?

      And if I was selecting services for clients... when they call and yell at me, who am I supposed to yell at?

      You'll never know where your email is hosted with 365. With hosted Exchange, it's much more transparant.

      The problems I had with billing snafus on 365 just for gaining use of applications that we'd paid for - total nightmare. Would never want that dire level of communication when chasing a fix for downed email servers.

      1. chivo243 Silver badge
        Trollface

        Re: Hosted Exchange

        "Who do I call and yell at when it's not working?" Since we have moved to Gmail and GApps, I call the guy who made it his mission to make the migration and make the failing trombone sound Waaa Waaa!

      2. sgp
        Coat

        Re: Hosted Exchange

        The problem is clear, they really should use more than 365 servers.

        1. Anonymous Coward
          Coat

          Re: Hosted Exchange

          What - more than one server for every user?

      3. alpine

        Re: Hosted Exchange

        Don't be silly. It's the CLOUD, dontcha know, the unversal answer, alongside 42, to everything.

        Please conform.

        1. TRT Silver badge

          Re: Brewery Party Capability.

          *In somewhat slurred drunken voice*

          A'zure 'is workin'?

          Good.

          No. I'm haskin' you. Azure is working'?

          Oh. Err... Yush.

          A' zure it is?

          Yush. Errr... I think. No'zure. 'Ang hon.

    3. Anonymous Coward
      Anonymous Coward

      "Could Microsoft get drunk in a brewery?"

      Perhaps a better question to ask would be:

      "Could Microsoft get drunk in a mineral water bottling plant ?"

      The answer would appear to be an unequivocal yes on recent performances.

      1. The First Dave

        "We are now able to log into Office 365 so the service is much ixmxpxrxoxvxexdx worse."

        FTFY

  2. Locky

    Here you go M$

    Have all my eggs to place in your expertly managed basket.

    Who would have thought that this could possibly happen?

    1. nematoad
      Windows

      Re: Here you go M$

      "Have all my eggs to place in your expertly managed basket."

      Hold on, this is Microsoft we are talking about.

    2. Triggerfish

      Re: Here you go M$

      Who would have thought that this could possibly happen?

      Everyone who told their employers.

      Course being listened to....

      1. Jagged

        Re: Here you go M$

        "Course being listened to...."

        - This, so much. The Senior management in my company are falling over themselves to implement sharepoint and for some reason seem happy to spend more on it than they ever let us spend on the systems it will replace. I just don't get it :(

        1. Anonymous Coward
          Holmes

          Re: Here you go M$

          What you don't get is the old "familiarity breeds contempt" meme. They're, whoever they are, quite used to watching you flail around at trying something/anything to bring something/anything to bring the systems back online. What they haven't experienced yet is the experts Pro's from Dover doing the same thang when it's their turn in the barrel.

          After the first (few) times either they'll get used to it [not likely], revert to type or in other words put you back on the job [yea, right], or figure out a way that "it's your fault anyway" [most likely]. Have a resume ready in all of the above scenarios.

    3. Hans Neeson-Bumpsadese Silver badge

      Re: Here you go M$

      "Have all my eggs to place in your expertly managed basket case."

      FTFY

    4. Wensleydale Cheese

      Re: Here you go M$

      "Have all my eggs to place in your egg-spurtly managed basket."

      FTFY

  3. Sir Barry

    Avoid

    And this is why I avoid cloud services as much as possible.

  4. Gatt

    Have they tried switching them off and on again?

  5. Sebastian Brosig
    Flame

    Maybe it was me wot broke it. I logged in late last night and then a minute later tried to access another account, then it all went belly up and neither account worked any more. Lolz.

    1. Anonymous Coward
      Anonymous Coward

      Brosig Brofist!

  6. Greg D

    Fucked for us too....I would love to have avoided this

    But I'm surrounded by a management team of penny pinchers and "architects" that think they know what they are doing (they don't, they are lazy fucks - "designed" a system that basically meant not designing anything).

    I have been STAUNCHLY against using Office 365 since the first day someone on my team mentioned it. This is just one of a few outages recently and other shitty problems that would never have occurred had we stayed on-prem.

    1. Rob

      Re: Fucked for us too....I would love to have avoided this

      Sounds common, either that or we work for the same employer.

    2. Ben1892

      Re: for us too....I would love to have avoided this

      We are designing Office 365 it into strategy, we've got minimal M$ cloud services at the moment but our on-prem Active Directory is playing up today too. On-prem does not mean no downtime or problems.

    3. Anonymous Coward
      Anonymous Coward

      Re: Fucked for us too....I would love to have avoided this

      Get a nice cup of tea and read a paper.

    4. The Travelling Dangleberries

      Re: Fucked for us too....I would love to have avoided this

      It has been down for us today too, in our little bit of Norway and it is rather slow at the moment. It is used in all the schools in the valley so I guess there are a few annoyed teachers out there today.

    5. Anonymous Coward
      Anonymous Coward

      Re: Fucked for us too....I would love to have avoided this

      Totally agree with you! We currently run Exchange 2010 and Office 2010 so will be looking at upgrading next year or maybe stretch to the year after. Colleagues at a closely related business recently migrated from Exchange and Office 2007 to hosted 365 and so we saw an email from their support guys this morning detailing issues. First thing my boss says was "more ammunition to management to not go the hosted route!" ALL of the main players in cloud service have been hit with issues, be it Google, Amazon or Microsoft. Plus you could be effected if you lost your internet connection for any reason (some twonk dug up a fibre, etc) So we will be sticking with an on the premises soloution!

      1. Tezfair

        Re: Fucked for us too....I would love to have avoided this

        Last weekend I installed a 60 user Exchange 2016 server at a customers. Didn't need to be super fast as all the staff are external. 365 on paper seemed the best way to go, but on the basis that a hosted exchange account was around £6 a month per user, or £360 per month, or £4320 per year, their little system cost £10k, that also includes server 2012r2 + 60 device CALs, Exchange + 60 CALS and Symantec SMSMSE, 60 Licenses. They will now support Outlooks from 2010 right through to the next 2 versions, basically a good 10 years of service. (although the physical server might not last that long, but exchange has been virtualized)

        So on March 2018 they will hit the point where having an onprem becomes cost effective.

        Oh, and they have 2Tb set aside for their mailboxes, not the 25Gb per mailbox limit that 365 imposes (althought I have set a cap of 30Gb for the time being, but even that looks like it would take 8 years to reach with most accounts that I exported)

        1. Yag

          Re: Fucked for us too....I would love to have avoided this

          Lots of unacounted costs in your short estimation.

          You should factor at least the cost of the power for the server, the associated temperature control system and the cost of the physical server room (the last two might be very low if there were already a server room on premise)

          However, I'm pretty sure it'll still be far more cost effective than the cloudy based solution.

  7. Anonymous Coward
    Anonymous Coward

    Office 365.25

    It's ok. This is Office 365

    A year is 365.25 days, so this is acceptable downtime.

    1. breakfast Silver badge
      Childcatcher

      Re: Office 365.25

      Next year is a leap year so they have a whole extra day of outage available to them before Office 365 becomes a misnomer.

      Who will protect us from this gregorian travesty?

      1. hplasm
        Thumb Up

        Re: Office 365.25

        "Who will protect us from this Gregorian Travesty?"

        And we have a winner of the Rename MS Cloud Service competition!

        Or a Retro Band...

      2. CrazyOldCatMan Silver badge

        Re: Office 365.25

        > Who will protect us from this gregorian travesty?

        Julian?

        1. Primus Secundus Tertius

          Re: Office 365.25

          @Crazy...

          He Caesar maiden through the glass

          And contemplates her shapely anatomy.

      3. Richard Plinston

        Re: Office 365.25

        > Who will protect us from this gregorian travesty?

        Certainly not Microsoft:

        http://www.wired.com/2012/03/azure-leap-year-bug/

        http://www.techhive.com/article/156240/microsoft_zune_failure.html

    2. Anonymous Coward
      Anonymous Coward

      Re: Office 365.25

      Remember, we had a leap second this year, so that lowers the stats too.

    3. Scott 53
      Headmaster

      Re: Office 365.25

      "A year is 365.25 days, so this is acceptable downtime."

      A tropical year is 365.242189 days. If it was 365.25 days we wouldn't need the rule that century years are only leap years if they are divisible by 400.

  8. Noel Morgan

    not panicking

    We have just finished a move of services to Office365 2 months ago.

    However this is the first time that there has been a problem that affects our users that instead of running around trying to fix it I can just say "Not My Problem" and go and have a cup of tea !

    1. Anonymous Coward
      Anonymous Coward

      Re: not panicking

      Yup, it's great when it's an SEP - someone else's problem :-)

      Ooh, second cup of coffee time.

      <sarcasm>Of course, it'll be fixed in minutes, Microsoft are big enough to have a few people around who should know what they're doing.</sarcasm>

    2. future research

      Re: not panicking

      I moved over users at the weekend. Time for a cupa.

    3. Anonymous Coward
      Anonymous Coward

      Re: not panicking

      soon will be your problem as you are 'replaced' by MS because you don't have anything to do anymore.

      Just be careful. Office (will it work in 2016 which is a leap year) 365 is a great way to reduce IT staff headcount down to Zero.

      1. future research

        Re: not panicking

        "Just be careful. Office (will it work in 2016 which is a leap year) 365 is a great way to reduce IT staff headcount down to Zero."

        Yes, I am sure that is my future, just hanging around now and training myself.

        1. Triggerfish

          Re: not panicking

          Nah just make sure everything is tied up in Sharepoint and such. Ooooh looks like steam has installed lets see if a dell can run Age of Empires 3.

      2. Noel Morgan

        Re: not panicking

        Not really.

        Haven't found my workload lessening since moving. The only thing that has got less is the pressure.

        Still have accounts to create, mail to manage and all the other normal things to do, just doing it on a different platform.

        As to the argument that someone else will be able to do my job, true, but I know have 'cloud migration' experience which means I should be able to get a job easier somewhere else too.

        The world moves on.

        1. Steve Walker

          Re: not panicking

          And remember to replace "virtual" with "cloud" on that CV thus ensuring you keep your skills up to date :-)

    4. Anonymous Coward
      Anonymous Coward

      Re: not panicking

      yep that sis the only advantage! But you'll still get users knocking on your door whether its your fault or not!

  9. hplasm
    Coat

    It's an ID problem.

    Inactive Directory.

  10. Anonymous Coward
    Anonymous Coward

    Great day to work from home... something something building foundations on clouds something something. There's a parable in there somewhere.

  11. joewilliamsebs

    I'm pleased so many readers have the ability to run on-prem solutions with zero unplanned downtime.

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