123-Reg has another PITSTOP Embattled UK web hosting company 123-Reg has wobbled again. This time the company has experienced a Partial Inability to Support Optimal Performance (PITSTOP) of its email systems and of some servers. The latter problem occurred on May 16th and saw some servers taken offline. “We have been able to resolve the main part of …
I used to be a customer of bargain provider Supanames. I never had a single outage or a day's trouble with them. Then they were bought by 123-Reg.
Since becoming a customer of 123, outages have been more and more frequent. It's now a weekly event that my email credentials are rejected and I can't access my mail. They don't reply to customers on Twitter and their support is dismal. The last time I raised a ticket I got a response with an irrelevant document attached that made clear the person hadn't granted me the courtesy of reading what I wrote.
One of my users interacted with them without my knowledge and they told her to change from POP mail to IMAP so, when her credentials became compromised one day and they arbitrarily deleted the contents of her mailbox, several important emails were lost because local copies no longer existed.
I do not recommend this company.
I'm on a long deal and I'm kicking myself for being away and having missed the renewal date to migrate the services last time. I won't miss it the next one.
They've still not finished fixing the VPS fuck up.
Their support page says they are working directly with affected clients now however Ive heard nothing from them *AT ALL* Ive restored my own backups to new machines but as far as they know both of my servers are still awaiting recovery.... Im torn between waiting to see how long it takes them to notice that they have missed some one and trying to get my refund....
Anyone who offers compensation uses it as an excuse for poor service, oh well we didn't meet our service targets, here have some peanuts, all is now well. It's self defeating as well as that money should really be used to improve the service and the support offered.
Their DNS service has been wobbling for ages. reg-123 (and its other brands) are those that tend to have huge advert in magazines. They appear to work on attracting huge numbers of customers so they can afford to lose customers when they eventually get fed up with the service.
As for staying with them simply because you have renewed, that's like saying you'll keep driving your car cause you've just paid for the mot/tax disc even though it breaks down regularly. Bite the bullet, get setup somewhere else, get everything moved and then cancel your account. It will be a lot less stress and hassle in the long term and probably save you money as well when you take into account your time spent dealing with issues and lost business.
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