back to article Brits don't want their homes to be 'tech-tastic'

A new survey by PwC shows that British homeowners are more concerned with practical applications and financial advantages rather than the need to be “tech-tastic” when it comes to smart technology at home. The majority of participants (72 per cent) were uninterested in making their homes smarter, and were not looking to buy …

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  1. Anonymous Coward
    Anonymous Coward

    Skewed results

    " however, 95 per cent have noticed its "benefits". A further 81 per cent said they had a "positive experience" with smart heating. "

    That's because they are the sort of people that have actively gone out to fill a specific need.

    As for the ones that didn't have a positive experience, just follow internetofshit current fun ones are the person that couldn't turn their lights on and another that was locked out of his house due to his router being down.

    1. Dave 126 Silver badge

      Re: Skewed results

      >the person that couldn't turn their lights on and another that was locked out of his house due to his router being down.

      Exactly. If you ask people if they want 'technology', they will be dubious because 'technology' never seems to just work as it should. A bog standard IR controller isn't 'technology' because it will go at least a year without needing a battery change*. When something just works as it should, it is no longer 'technology' because it is now just 'stuff'.

      If the survey was re-written without using the words 'smart', 'connected' or 'technology', and instead asked questions such as "Would you like to have a magic floor that never needs cleaning?" I daresay people would say "Yes!" (or "Yes, but what's the catch?" because we all remember the Sorcerer's Apprentice).

      *People see a IR-controlled ceiling light as being pretty easy to understand - their long experience of using televisions has trained them. However, my brother-in-law bought an expensive example, and it is unusable because it erroneously responds to signals from a Samsung television controller. WTF? I've seen all manner of heterogeneous home entertainment set-ups, and I've never seen a Sony VCR upset a Panasonic television, or an LG DVD player annoy a Yamaha amplifier. Yet this young IR-controlled lighting company make that product that doesn't play nice with a very common brand of TV. Idiots.

      Right o', I'm off to to construct a system of strings and pulleys to control my light switches, window blinds and thermostat from my sofa. I got the idea from some nice chap called Professor Branestawm. I'll try my best to not garrote the cat.

      1. BenM 29 Silver badge

        Re: Skewed results

        Well said sirrah. When a "labour saving" gizmo is as reliable as a light switch then I will consider installing it

      2. Chris Miller
        Trollface

        Re: Skewed results

        If you can build a system to garrotte next door's cat, I'd buy that.

        1. Anonymous Coward
          Anonymous Coward

          Re: Skewed results

          why garotting the poor animal, when you could simply mine your garden?

        2. Dave 126 Silver badge

          Re: Skewed results

          >If you can build a system to garrotte next door's cat, I'd buy that.

          I feel that I'd be ripping you off, since the BOM would be a looped guitar string and a portion of mackerel. However, a cat deterrent is very do-able - see link below. I'd replace the BB-gun with a water pistol containing lemon juice. As a bonus, it can be configured to upload video of the surprised feline to a server of your choice.

          http://hackaday.com/2015/10/03/raspberry-pi-sentry-turret-is-the-enemy-of-all-mankind/

          On the subject of RFID-controlled entry to a house, some cat flaps have been sold for decades with a tag (a simple magnet I belive, not RFID) for your cat's collar, so that precious Snuggles can come in but nectdoors flea-bitten mangy moggy can't.

          1. Fixing IT

            Re: Skewed results

            > On the subject of RFID-controlled entry to a house, some cat flaps have been sold for decades with a tag (a simple magnet I belive, not RFID) for your cat's collar, so that precious Snuggles can come in but nectdoors flea-bitten mangy moggy can't.

            You can get cat flaps which read the cat's microchip, via RFID. My neighbour bought the same cat flap after seeing ours, each flap only lets in the moggie its been programmed for. Our cat initially took a few goes to learn to wait for the "click" (its about 2 seconds after RFID has been read, I think)

            They are brilliant, if a little more expensive than the traditional collar-tag ones. Cat can lose collars especially if you use the snap-off ones (much safer for cat if it gets caught up somewhere), so something which reads the cat's microchip works well. 4x AA batteries last about a year, and if you're quick enough replacing them you don't need to shove the cat through again to reprogram it :-)

            Of course it requires the feline in question to be chipped, but IMHO it should be anyway.

      3. J.G.Harston Silver badge

        Re: Skewed results

        Back at school in the 1970s/80s my girlfriend actually did have a length of string tied to the lightswitch to control the light.

        1. Anonymous Coward
          Anonymous Coward

          Re: Skewed results

          I still have a length of string attached to my light switch. so does anyone in the UK with a light switch in the bathroom :-D

          Ill get my coat, mine is the full length rain coat with a rubber ducky in the pocket

      4. Anonymous Coward
        Anonymous Coward

        Re: Skewed results

        Worked with a DVD compatibility lab for a while, and it was certainly not unusual to press a button on one remote and have several players react differently.

        The main brands seem to loosely avoid one another, but not without exception, the cheap stuff was a crapshoot as to what it would do when any other remote was waved around.

    2. Haku

      Re: internetofshit

      Favourite one so far:

      "lol my bank just called me

      because you can give your accounts nicknames to remember which savings acct is which

      and I put an emoji in one of them

      and apparently somehow broke their entire banking system

      so I guess... don't do that"

  2. Ye Gads

    Show me the money

    I agree entirely.

    I have 2 pieces of home automation: a smart themostat that turns off the heating when I'm not at home and a robot lawn mower (I kid you not).

    the smart thermostat has reduced my heating by 1/3 and the lawnmower keeps the grass cut without me ever having to mow or rake the grass. I hate mowing the lawn.

    Both pass the "wife-friendly" test, which is probably the best way of deciding if it's just a new piece of shiny or if it actually has some practical value.

    1. Anonymous Coward
      Anonymous Coward

      Re: Show me the money

      If those robot mowers weren't a grand, I'd buy one. I can't believe they're so expensive.

      1. Greebo

        Re: Show me the money

        I haven't needed to mow our lawn for about 2 years. Our lawnmowers constantly keep it short and tidy.

        They're not particularly smart, and can't be connected to the internet, but that's rabbits for you.

        1. Artaxerxes

          Re: Show me the money

          Using the wrong kind of rabbit clearly.

        2. John Brown (no body) Silver badge
          Coat

          Re: Show me the money

          They're only a problem if they go Rampant.

        3. montyburns56

          Re: Show me the money

          Do you control with an app on your Rabbit phone?

    2. J.G.Harston Silver badge

      Re: Show me the money

      Thermostats to turn on/off your heating have been around for decades, probably centuries if you include non-electrical ones such as Watt's flying balls.

      1. A Nother Handle
        Paris Hilton

        I'm sorry but I have to ask

        Watt's flying balls?

  3. My-Handle

    LIfecycles of tech

    The main problem I see is that the life cycle of technology is pretty short. The phone that your app runs on may well only be a couple of years old before it gets replaced. Will your new phone run the app that controls your lights? What about the one for your heating? Same for fridge / oven / locks / whatever.

    The systems and white goods in your house are designed to last years or decades. Can you rely on manufacturers to continue updating their software to allow uninterrupted control of all of your Things?

    1. Rich 11

      Re: LIfecycles of tech

      Can you rely on manufacturers to continue updating their software to allow uninterrupted control of all of your Things?

      Whose uninterrupted control of all your Things?

      1. My-Handle

        Re: LIfecycles of tech

        I thought about including comments about security (or lack thereof) in my original post... but I wanted to keep the length down to something that would fit on a normal monitor :) Obviously my subconscious decided it wanted a say in the matter.

        1. Dave 126 Silver badge

          Re: LIfecycles of tech

          >The main problem I see is that the life cycle of technology is pretty short. The phone that your app runs on may well only be a couple of years old before it gets replaced.

          Very true. May I propose we use MIDI or DMX? Both standards have been around for 30 years and are in regular use today. The only downside is that for simple applications, there isn't much need for chips from Intel, haha. (I'm being half tongue-in-cheek)

          (On a tangential note, I saw a band play in local pub the other day, and the mixing desk was an iPad app (all iPhones and iPads have always had wireless MIDI baked in). The advantage was clear - the band could be mixed from within the audience so that they got the optimum sound. )

  4. Phil O'Sophical Silver badge
    FAIL

    The usual arrogance of tech companies

    many still don’t really understand the range of smart energy products on offer and the potential they have to ease their busy lives in a practical way

    In other words, if you don't want something they have invented it can only be because you don't understand how fantastic it is. If only you'd pay attention to them you would see the light, and be converted. Hallelujah!

    They never learn.

    1. Dave 126 Silver badge

      Re: The usual arrogance of tech companies

      People will be converted eventually, but through seeing, not listening. Most people don't read tech blogs, or become first-adopters of new technology. Instead, they see something at a friend's huse and, if it works as it should, consider getting one if they can see the point of it.

      Case in point: Even my dad now has a connected music system of sorts. (Spotify on his phone and laptop, a Chromecast Audio dongle on his amplifier. He'd seen his son-in-law's iPad/Sonos set-up and thought it useful).

      Of course the 'analogue' way of doing multi-room audio is just to have one amp, two speakers, and the volume turned up to 11 - you can now hear the music in every room! :)

      1. riparian zone

        Re: The usual arrogance of tech companies

        guess its a good case for this: http://www.pretotyping.org/

  5. RobertD
    Big Brother

    IoT

    The internet of things terrifies me, and not just because of Skynet. As always, developers are being asked to rush things out there and security doesn't even get invited in for the ride, never mind take a back seat. Nest? Looks very nice, owned by Google. Hive looks promising but needs its own router and their privacy policy states:

    "We can use any of our information to contact you. We can contact you by post, email, phone, text message or any other kind of electronic communication (such as through your smart meter if you have one). We can also visit you."

    Sounds more like a threat to me.

    1. Wade Burchette

      Re: IoT

      "developers are being asked to rush things out there and security doesn't even get invited in for the ride, never mind take a back seat."

      If I can access something from the internet, then potentially so can billions of other people. Nothing can ever be completely secured from a determined hacker. This is the reason why I will never have a connected home or a connected car.

      1. Anonymous Coward
        Anonymous Coward

        Re: IoT

        the only way i will run "smart" devices in the home will be on a dedicated Vlan (preferably hard wired) with no direct internet connection. running everything to a local gateway with local code, monitoring, reporting, etc. and it will be on a large UPS and all devices must have a manual redundant backup so they work in a dumb mode if the brains die. ie key for door and basic thermostat control for heating.

        the only external access will be via authenticated access over a VPN to another machine in a different Vlan in the house and then authenticated access locked to User, IP address, MAC, etc etc to the gateway.

    2. Chuunen Baka

      Re: IoT

      Nest bought Revolv and bricked their existing customer base and sod the lifetime guarantee. No way am I going to depend on external software to run my home.

    3. VinceH

      Re: IoT

      "Hive looks promising but needs its own router and their privacy policy states:"

      That's horrendous.

      Do they also say anything about the horizontal and the vertical?

      1. Diodelogic

        Re: IoT

        Upvote for the "Outer Limits" reference.

        1. RobertD
          Alert

          Re: IoT

          Spookily enough, watching the latest episode of Game of Thrones last night on Sky Now TV or whatever, the picture went from blurred to crystal clear and back again more than once...

  6. AMBxx Silver badge
    Unhappy

    It's the money

    My Fritz!Box has just been updated to allow me to do clever stuff with my radiators. Then I looked at the price - £55 per radiator. Even if I only control 6 radiators, £330 buys a lot of heating oil.

  7. DropBear

    *looks at the date* June, 2016? Yep, IoT is still a solution desperately looking for a problem...

    1. David_H
      Thumb Down

      Slow burner

      The small company I was with in the early 90's developed a smart house. We couldn't sell the ideas to anyone. I don't see the modern stuff being much better, just better advertised. (OK, we had to use SMS for wireless access and this and other 'enabler technologies' have moved on, but not the general control systems.)

      I don't trust the security of any of the modern IOT/smart devices, so I've refused a free smart meter for my electricity!

  8. m0rt

    If a multi-billion company can't produce safe mainstream code

    MS and Apple, for a start, then how on earth will all these smaller companies produce the same? Or rather, be incentivised to do the same?

    We have phones that consistently under threat from malware due to poor implementation of code, OS holes for the sake of convenience, so why will home automation be any better? And support? If I buy a fridge I want it to last 10 years minimum. If I buy a cooker, same. I don't want to be having to change white goods often. As for my heating...jeez. Wouldn't a basic education about frugality taught in school make more sense, than having to rely on an app?

    All this talk about innovation, recently, or lack of it. Mainly because all people want to do is seemingly replace common sense in people with stuff that doesn't really do much.

    'We Can [Think Of] It For You Wholesale.'

    1. computinghomer

      Re: If a multi-billion company can't produce safe mainstream code

      Your making sense, we'll have none of that interfering with our good work as marketers of dreams.

      1. Dave 126 Silver badge

        Re: If a multi-billion company can't produce safe mainstream code

        >If a multi-billion company can't produce safe mainstream code... ...then how on earth will all these smaller companies produce the same?

        The easiest way is to keep things simple. A house could be run on a very simple addressable protocol like DMX, with sensors ( switches, dials, thermostats) and actuators (lights, radiators). Not a lot of coding required, so very little attack surface. And hell, physical access would be required.

        Making things wireless introduces a load of security headaches, but a wired solution would be trivial during a new-build or redecoration.

        If then someone absolutely must bridge from this network to the wider world, then at least the required gateway would be fairly simple, and thus less difficult to audit.

    2. Nick Ryan Silver badge

      Re: If a multi-billion company can't produce safe mainstream code

      As for my heating...jeez. Wouldn't a basic education about frugality taught in school make more sense, than having to rely on an app?

      Part of the problem of heating is systems is that the (hardware) interfaces are appalling. Really appalling. I know it's a balance of cost vs usability but ramming an entire two-part (heating vs water) scheduling function into as few physical buttons as possible never works.

      The next part of the problem is almost certainly compounded by the appalling interface, but a huge number of (supposedly bright) people just don't understand and seemingly don't want to even try to understand how a heating timer and a thermostat work. These people tend to turn the heating OFF in summer or when they're warm, or turn the thermostat to maximum when they're cold. In general, no amount of patient explaining gets through to these people and they will continue merrily being stupid because that's how they've always ran their heating and it "works" for them. Just accepting that the "on" periods only dictate when the heating could come on but this will depend on the thermostat setting and the temperature is beyond them.

      In this instance, a sensible way to schedule a heating system along with being able to control temperature freely rather than a fixed target (minimum) temperature is a good thing.

      1. Anonymous Coward
        Anonymous Coward

        Re: If a multi-billion company can't produce safe mainstream code

        >the problem is almost certainly compounded by the appalling interface, but a huge number of (supposedly bright) people just don't understand and seemingly don't want to even try to understand how a heating timer and a thermostat work

        Yeah, I used to live with a mechanical engineer too! Eventually, myself and another housemate, a physicist, set the thermostat and timer correctly, and placed duck tape over the panel.

        The same mech eng would also dangle wooded spoons from the upper rack in the dishwasher, seemingly unaware that the spinney grey rotor thing below was designed to, er, spin.

  9. Doctor Syntax Silver badge

    "Research shows that they could be convinced if there were financial incentives such as reduced energy bills or free installation of smart energy meters or lights."

    And if informed of the disadvantages - lack of security, dependence on vendor maintaining servers, etc - they'd probably be convinced otherwise.

    1. not.known@this.address

      It is NOT paranoia if they really are tracking you and listening to your conversations...

      "And if informed of the disadvantages - lack of security, dependence on vendor maintaining servers, etc - they'd probably be convinced otherwise."

      No, they'd probably turn around and tell you to stop being paranoid or a luddite. The problem is not just that these issues exist, but that so few people realise they are serious issues rather than just something that someone (ie you, me, and most people who still care) moans about.

      I have no problem with new tech that helps me but when it is - intentionally or unintentionally - designed and built in such a way that it needs to be replaced, reloaded, updated or whatever more frequently than an "inferior" low-tech equivalent whilst not giving me additional USEFUL functionality then I have to question why "they" think I need to replace something that is doing what *I* need it to do...

      1. John Brown (no body) Silver badge

        Re: It is NOT paranoia if they really are tracking you and listening to your conversations...

        "I have to question why "they" think I need to replace something that is doing what *I* need it to do..."

        This reminds me of a product refresh cycle we went though last year. Marketing claimed our product, being re-designed and updated, needed a "brand refresh" by giving it a whole new name and everything. Comments from marketing including things like customers saying things like "oh, do you still sell that?" meaning the brand is "stale". I suggested that if people had forgotten about our product it wasn't because it was stale and needed a shiny new name and logo, it was the fault of marketing for not keeping it prominent in the first place, ie they were resting on their laurels or dealing with "new" stuff. "Old" stuff is not their business. They forget that they are there to "sell" stuff and to keep selling it, not just invent work to justify their stupidly high salaries.

      2. Dave 126 Silver badge

        Re: It is NOT paranoia if they really are tracking you and listening to your conversations...

        >I have no problem with new tech that helps me but when it is - intentionally or unintentionally - designed and built in such a way that it needs to be replaced, reloaded, updated or whatever more frequently than an "inferior" low-tech equivalent whilst not giving me additional USEFUL functionality then I have to question why "they" think I need to replace something that is doing what *I* need it to do...

        The classic example of how not to manage this sort of thing was the drive to CFL light bulbs. What made it really bad was that cheap CFL bulbs are shit - and it was these that were often given away to convince people to switch from incandescent bulbs. People hated having a bulb that took tens of seconds to become bright, especially if they just wanted to illuminate a room for half a minute to fetch something. These days LEDs are very good and though pricier will pay for themselves in months for most applications. However, the adage 'once stung, twice shy' applies, and so many are still unaware that LEDs aren't irritating like CFLs are.

        1. Doctor Syntax Silver badge

          Re: It is NOT paranoia if they really are tracking you and listening to your conversations...

          "People hated having a bulb that took tens of seconds to become bright"

          I've never come across a CFL that responded so quickly. And why do they take so long, given that the old fluorescents were at full brightness as soon at they started up (unless they were moribund).

          1. BinkyTheMagicPaperclip Silver badge

            Re: It is NOT paranoia if they really are tracking you and listening to your conversations...

            Buy yourself a daylight CFL, they're generally instant on and incredibly bright. The ones I used to buy were Androv Medical, but it looks like there's a whole host of reasonably priced alternatives now.

            1. Dave 126 Silver badge

              Re: It is NOT paranoia if they really are tracking you and listening to your conversations...

              @BinkyTheMagicPaperclip

              Thanks for the tip - I have been told that good CFLs do exist, but sadly they were not the ones encountered by the "You can prise my incandescents out of my cold dead hands! [Bloody Brussels!]" brigade.

              Unless I'm doing colour-sensitive work (in which case I'll do some research first) I'll be using LEDs from now on.

        2. Anonymous Coward
          Anonymous Coward

          Re: It is NOT paranoia if they really are tracking you and listening to your conversations...

          "hated having a bulb that took tens of seconds to become bright, especially if they just wanted to illuminate a room for half a minute"

          which is why every room in my old flat except one had CFL bulbs.

          that one room the bathroom as by the time i got in went to the toilet, washed my hands and got out again the light was worse than a candle. so i stuck with a trusty incandescent bulb as it actually did the job required which the new technology didnt.

      3. Doctor Syntax Silver badge

        Re: It is NOT paranoia if they really are tracking you and listening to your conversations...

        "luddite"

        Sigh. Why is it nobody actually seems to be aware of what the Luddites' argument was actually about? And as to explaining to people, just tell them about Revolv.

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