Re: Evil staff, scheming so their bosses can hit their goals...
Shitty metrics and bosses.
Seen to many call centres where basically it works like this, did you not hit all the markers, well definetly going to look poor on performance review for you, no payrise, keep failing no job.
So now you have staff oh I dunno doing something usueless and ignoring answering calls in ten seconds, I dunno maybe they are dealing with some sort of emergency situation over the phone that means they cannot do that (I know unlikely to have problems with callers on a 999 number bet they are all simple).
Sound reasonable? no in the eyes of the bosses who never are at that end of the job, thats them being slack bastards who effect the call metrics and the loverly cash contract they have.
They wonder why people game the system.