Aaaahhhhh...
Outsourcing at it's finest...
Customers at Blighty's high-street bank Natwest have been struggling to make online payments this afternoon. One customer got in touch to report that a NatWest web-chat support person today told them: "We are currently experiencing issues with online banking, particularly making payments to new and existing payees on your …
I logged on earlier this morning to a message of how they had made wonderful changes to enhance my banking experience (hmmm) fortunately I had no payments to make...
The changes include swapping the order of statement entries and putting more transaction details on the statement.. Soooo, have they mucked the payments system when they installed the upgrade? I bet they missed something.. or installed new progs they shouldn't have...Ho Hum, another chance for Sysadmin overtime (and expenses!!)
Pfft I can't pay O2, ScottishPower and a couple of other brands online anyway - they seem to think that they are a security risk and block all payment attempts.
Calling their fraud team, they tell me it's precautionary and they can't stop the blocks from happening.
I know that some companies are probably crooked, but...