Plusnet shunts blame for dodgy DNS traffic onto customers' routers

This is the first time plusnet have pissed me off.

First I haven't been guilty of having any of the problems plusnet talk about with rogue DNS

Second, the plusnet router, like the Be router is a bag of f*cking shit, it is horrendous, 10 minutes to boot, no Gbe lan, restarts or hangs as much as three times a day, obscure featureless GUI, so those of us with some infrastructure to support will always go to Draytek/Cisco enterprise class devices, and to criticise customers, many of whom just want a reliable connection, and who chose carefully spending £150 or more is a joke, especially as in almost all cases the problems stop, immediately.

Third, Plusnet DO have a DNS problem, very occasionally DNS lookups will fail, and this is f*ck all to do with having a hacked router, I haven't seen it in a few months, but they did have a dodgy DNS, which exploded with crystal clear clarity a month or so ago, so stop bu**sh*tting, you'll get a lot more respect and a lot more customers, as the service is very good

Plusnet continue to blame the customer

I fail to see how a router configured for dynamic DNS and IP and security protected (the passwords were not default and complex) can be responsible for the hijacking. Is it mere coincidence that Plusnet had put through a 'security' upgrade only a few days before? I would not like to think that this is another of those cover-ups so prevalent in modern services.

Either way, the reply (see below) I got from the supplier does not give me confidence and I will be certainly looking for an alternative in the near future.

From Plusnet customer support:

"Unfortunately we are unable to offer any sort of refund for this. The router is a third party router and as such we bear no responsibility for any vulnerabilities that result from using it.

If you wish to have one of our routers you can do so in one of the following ways:

Either paying for the router up front (£40) or agreeing to a new 12 month contract which would make the router free.

Either way there would be a £5.99 postage and packaging charge which would apply.

This is exactly the same as when you first took out the service.

I hope this resolves your query however you can respond to this message if you are still having issues."