That's a terrible thing...
To call Steve Ballmer
Microsoft has vowed to end its reseller partners' woes by fixing the unstable website used to register customer sales: by the end of next month Redmond's deal-registration website will be upgraded and will include a new business intelligence and analytics tool. The online system for inputting deals with IT buyers was launched …
"But, as revealed by The Channel, the Partner Sales Exchange tool periodically crashed when it was overloaded with work, meaning some product orders had to be processed manually."
Why are the resellers complaining? They are selling what is crashing. They are experiencing what their customers are experiencing.