"The phone channel has become the weakest link in protecting individuals and businesses from scams and fraud,"
Nonsense. Human greed is the weakest link.
You can't cheat an honest man and all that...
While there are people who think they can get something for nothing or can make a deal with a lawyer wanting to hide ONE HUNDRED MILION DOLARS: $100,000,000.00 there will be a people scammed... through the interwebs, phones or people knocking on doors.