For me, PC world splits in two when I think of it. I have always found the stores to be manned by poorly trained people with (I assume) massive sales targets. But the Tech Guys have always been good in my experience. We have a stand alone TG store near us that I've used, both over the phone and in person and I've recommended to people. All of us have had good experiences and cheap too.

It's alsmost as if they are two completely separate entities with differing corporate paths.