When will they contact me?

I've not been contacted as yet to advise me of anything. It was by pure chance that I visited PlusNet's Member Centre to turn on their spam filtering. When reviewing my account settings, that's when the penny dropped, an e-mail address used for my "catch all" settings was being spammed and it wasn't an address that I'd ever used. Clearly PlusNet had made a blunder.

I'm now fed up with the unreliable e-mail service PlusNet provide, if it's not spam, it's severely delayed mail.

Shouldn't it be about time PlusNet compensated it's customers for the shoddy service it provides or lack of service?

Can anyone recommend a good alternative to PlusNet?