Good........but

How about (and this might sound silly) you spend money on getting your customer support back on the right track.

Yes you are unit for unit cheaper (at least 20%) then Dell but at what cost

Some quick examples:

Dead HDD on computer under warrenty: Dell = 1 working day, HP = 2 working weeks (and counting because they are out of stock)

Dead Monitor on monitor under warrenty: Dell = 1 working day, HP = still awaiting confirmation after sending proof of purchase after buying 500 of them.

Its not like these are urgent........its only for a hospital!!!!

There are more........ :-(

Please bring your call centres back to this country, without being disrepectful to the staff in your call centres, but they do not know anything about how IT works in this country. From experience Dell does and that is why their support (in comparison to HP) rocks.

The way things are going, another NHS trust may be lost to Dell.............(We on the IT support cannot wait)

Sort yourselves out....