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Blame 24x7

ian, possibly the laptop user was a field account manager? Contact management applications like Salesforce typically have a "mini-master" loaded onto the laptop.

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Opinion

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Tim Worstall

Time to take a sniff at the coffee, perhaps
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Chris Mellor

Will they have to drag him back like last time?
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Features

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Playing the SLA long game
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Applications must work for the cloud to float
Paul Cormier, Red Hat
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