Oh really?

OK, s bunch of you loved them to bits.

I bought from them twice. Twice I got faulty goods, twice I got (very) delayed delivery. The delivery was entirely DHLs fault, probably the worst courier firm I know of. But the faulty goods really put me off, bad luck it may have been, but after twice in a row I wasn't inclined to go through the resultant delay a third time.

Komplett aren't the only firm I've had poor experiences with and decided to avoid in future though...

Overclockers for me these days. Fast, reliable, good deals and, when you do get the odd DOA, well, they sort it out cheerfully and commendably quickly.

I for one won't be missing Komplett.

What these firms seem to fail to understand is that what most of us want is:

• An easy to use, well designed shop

• Accurately described items

• Accurate stock level indication

• Goods delivered promptly and in working order

• Reasonable prices (cheap is NOT always the priority - not when you need something NOW

• A simple but secure payment system

• Prompt delivery by a reliable courier service at a reasonable price

If they fail to tick the boxes, well, there are plenty of others to check out...