EDS Fail AGAIN!
It is a source of wonder how EDS manage to retain and win new contracts with the DWP given their almost total lack of success. It seems they take the old joke of "working, on time, on budget? Pick one." quite seriously.
It also comes as no surprise that:
"A key problem identified in the report is the agency's lack of in-house IT expertise, which left it unable to challenge EDS or remedy the numerous technical defects which emerged as the system was rolled out."
as the DWP outsourced all of their IT workers to private companies almost 10 years ago. I do think, however, that this is a smokescreen as any contract worth its salt would have a set of sign off criteria such as "less than 500 faults"...
Perhaps DWP and UK.gov will now take their competitive tendering process more seriously and not put all of their eggs in the EDS basket.