I'm not surprised

My toshiba Satellite M40 has an elegant design. It's CPU is highly accessible, 1 screw to access. Heatpipe/heatsink is easily removed, pure copper and integrates with the airflow from the NB cooler.

So, I have dropped in a pentium m 1.73Ghz chip (@533MHz FSB) and overclocked the crap out of it @ stock volts. (2.52GHz ROCK SOLID STABLE 55degC @ FULL LOAD). I have also OC'd the integrated GPU @ 400MHz core (up from 300). Again, stock voltage no artifacts, stable as a maglev train.

This shows the quality of the design and components used.

Customer satisfaction is another story. After registering with toshiba and contacting them about the possibility of upgrading the CPU they responded with an outright LIE. They claim that it is impossible to change the CPU on the laptop due to Intels's manufacturing process. They then forwarded on a copy of the packaging process that CPU dies go through BEFORE sale. i.e. integrating the die to the ziff plug.

Anyway, I have heard of other people being outright lied to by toshiba customer service. They are morally corrupt, but they make a mean laptop.