Reliability vs Satisfaction...

The two only equate if there is a 100% correlation - but perhaps some other features of the Apple's make them so nice that people are willing to overlook their reliability?

Ah, yes, the OS and software...that might be it. So perhaps people are satisfied with a nice OS and visually appealing applications even if the hardware isn't the absolute best (but not the worst however)...

The only people that are naive enough to assume 100% correlation between customer satisfaction and reliability are those that should be building military goods only...or consumer goods for the old Soviet Union.

Paris, because I'm sure SHE gives great satisfaction, but is probably not reliable...