fixing a computer

say I'm looking at a home pc - its broken and I can't fix it in 2 minutes flat.

first thing to do is get all data off it in case it gets totally fried. That involves asking the user where they keep their files, and ALSO doing a search of the pc for any folders they've forgotten about. Hence, apparently, I'm doing something wrong by trying to make sure they don't lose their data....silly me! I'll just let them lose it all next time so they can keep a bit of tame porn secret....