What confidence?

"Consumer confidence has significantly deteriorated across Europe"

Well confidence in Dixons has certainly been on a steep downward slope since the late 70's.

I tried to buy a DVD burner from PCworld "Business" local store. Not in stock at the shop and 10 quid for delivery if I bought online. So I asked the store to order me one and I'd pick it up. Also 10 quid delivery charge I was told. So the customer is now expected to pay a separate charge for PCW to deliver their products to their own stores. Even the sales muppet was embarrassed.

I wonder why results were down.