Why no status updates?

I don't mind the outage - problems happen - but I'm annoyed that they didn't post an update on their customer support status page until 8:36pm, more than four hours (by their own admission) after the problems began. That is what the status page is for, after all, and it's a PITA to sit there trying to work out if it's a local issue, a routing problem or, as it turned out to be, a host issue. Thumbs down, there, Fasthosts...