Customer (Dis)Service.

There are very few companies left which provide customer service. Some do, but they are few and far between.

To be fair, complaining about the service you received is a bit harsh - yes the arrogant waste of space on the phone shouldn't have a job dealing with people - but take it from her point of veiw, how many idiots does she have phoning her for complete crap.

GoogleMail isn't free, google make revenue from it by the virtue that you use a tool they advertise on. Without us Google would make no revenue because people wouldn't advertise on an empty site. So, Google should try and keep customers a little more sweeter than they did.

But, again, for no monetry cost for you, you should just get on and say "Meh!" If enough people want the service they will complain and it may happen - so 'complaining' is good. Bitching like this about it is a waste of your health.