Not supposed to be like this

"Here's what is supposed to happen:-

1. I ring up the Google press office"

So your first thought, when finding a potential glitch in a system is to phone "the press office" and the best outcome is writing a report on the issue ... "there was a problem with the email system but I resolved it".

Here's what's really supposed to happen.

1. I went to the web interface, noticed I was at my limit and deleted some old mail.

The chances of google taking an interest in developing a change for the miniscule number of users who access *only* via POP *and* can't be bothered to manage their storage would be tiny.