"DSGi have big problems, their stores are poorly merchandised and staffed by people who have little or no training on what they sell."

They outsource everything before i left there, they can;t afford knowledgable people because they have to make money somehow and wages are easy to cut.

They sell the low range pcs and printers for a LOSS and have to make money elsewhere (i.e on accessories), not a good way of doign things maybe but its the current retail market.

Also remember running the tech desk ain't cheap, if they actually charged for all the advice given they would make a fair bit, but lots is given out free, most other stores require you to phonea phone line, lots lots cheaper than having people in store but people don't like phone lines.

while i can see lots for you here rejoicing when they die, you better be careful what you wish for..