The /HP web site was down when I first tried to register for the upgrade. So I sent in the paperwork and 3 months later got back a letter telling me that I also had to submit by web site. So I did. Then I got a letter telling me that I needed to send in the paperwork. One day latter I got an e-mail telling me the order was on the way and I would get it in 7-9 days. That was only 3 days ago, we will see.