"So how long have Plusnet been employing barely literate 13 year olds?"

Judging from their response (or total lack of it) to reports of spam coming from their networks - with complete headers giving them IP address, time/date stamps, and everything else necessary for even a half-way competent chimp to stop the spam - at least 2 years.

PlusNet's entire IP space is in the DENY list at the ISP I run because of that behavior. Oh, wait - I did make a single IP exception for one of *my* customers who couldn't get another local (to him - I'm in the USA) ISP. Otherwise, however, there's no one at PlusNet worth communicating with.

And the ex-whatever-the-f*ck deserves whatever buggering he got/gets from BT for running such a shoddy operation.

In my opinion, of course. Although, in the USA (which is where he'd have to sue me), truth is an absolute defense against claims of libel and slander, so he'd be right out of luck.