@Timothy Prickett Morgan re. RIM

Can you and your colleagues please try to use that helpful convention where the first use of an acronym has its meaning clearly explained?

When I first saw 'RIM' in your article, I did a scan-back and figured out it probably means 'remote IT management' and was happy with that. Later, I saw 'Remote Infrastructure Services Market' and wondered if that might be it (extra 'S' but hey, maybe).

It was only in the final paragraph that I saw 'AT&T did not divulge pricing on the Remote Infrastructure Management..', when it became clear what RIM means.

Then again, it may be that you did this deliberately to force me to read carefully through the article, in which case - well done :)

P.S For those commenters who are tempted to explain to me what AT&T means - AT&T is not an acronym (not anymore, it used to be), it's the name of a large and long established company that I might reasonably be expected to know about.