Remote Management

If I had ever seen one of the remote management services that actually worked right I might be able to get excited about this. Truthfully, many customers who thought they had infrastructure management previously might go for this. It satisfies the need to blame someone outside their organization for lack of proactive monitoring and promises some cost savings in the future. I am not saying this is what will actually happen. But it is a good sell.

I can still remember an IBM Global Services customer being told that there was a maximum number of severity 1 events covered under their contract :)