Re: Bye & Good Riddance

Heavens! What a simple world you live in. One where you think it your place to remind people of the patently obvious; One where you think people have never heard of warranties; One where they won't know what number to dial unless you patronisingly point it out to them. You aren't an Evesham ex-support employee by any chance?

Your basic mistake is to assume I did NOT push Evesham on the warranty issue (I had on-site warranty and, when pushed very, very hard they met their obligation on this. It's just they did not have the competence to fix it). Or to assume I did not fix anything myself (not that I should have to of course).

I guess you know the old adage about ASSUME?

Do you know anything about Quality Management? It is not about shoving rubbish out on the market and waiting for the punters to shout to get the problem fixed. Nor is it about falling back on your small print. Quality is built in up front, for example by sourcing XP certified components if you're shipping an XP certified machine. That's one thing Evesham didn't do for example. When I gave them the specific hardware error messages they performed the knee-jerk "re-install Windows" routine. They just weren't interested. So in this case I researched the error messages for myself, discovered the hardware and driver compatibilty, fixed it and carried on. But you see that was just one element in one long, sad story.

You don't know the half of it, so have the decency to spare me your glib platitudes.