Eggs been off for weeks

Egg have had problems with the website for weeks with performance issues and inability to login - so much so that they've finally admitted it and refunded the late payment charges on my account which only arrived because they failed to process my payment as I couldn't login (after arguing the toss and telling me I should have phoned them).

Yeah sure, but you keep telling me you're online, to use your online service and I expect to be able to do so - especially when a fault persists for weeks I expect not to be charged...

Something's cracked. A bit llke the humor at Vulture Central.