My Tesco

PC has the same problem Piers has. These programs don't work after one use (and where do you back it up to?). When I bought my HP PC 10 years ago, I got a recovery disc AND backups too. Looks like the same thing they did with manuals. Cost cutting at the end user's expense? Surely not.... Here's a novel idea, how about giving folk the discs, have a pre-install Windows (with nothing else on it) and let them put their own stuff on instead?