Plenty of Fail to go around

Same thing is happening with Asus, who is using Mentor Media to process upgrades. I've been going back and forth just to get information on how long shipping will take and if they would charge US customers (apparently no, but that was after their service department said $20). They claim my upgrade is in the queue to ship, but I'm not holding my breath. All of the Windows 7 drivers for my model have bee available for download since early October. If they had just allowed a download option, I would have been much happier.